Last Updated on October 12, 2026 by alizni
In a significant move to strengthen after-sales support and elevate the overall ownership experience for electric vehicle enthusiasts, Cimex Inc., the authorized distributor of BYD vehicles in Nepal, has officially inaugurated a brand-new service center in Bhaktapur. Alongside this operational launch, the company also conducted a groundbreaking ceremony for another upcoming service facility in Dallu, Kathmandu. These twin milestones highlight BYD’s rapid expansion strategy aimed at meeting the surging demand for clean mobility across the Kathmandu Valley and beyond.
As electric vehicles become increasingly mainstream in Nepal, having an accessible, well-equipped service network is crucial for maintaining long-term driver confidence. The opening of the Bhaktapur service center and the commencement of construction in Dallu mark an essential step forward in establishing a seamless, hassle-free EV ecosystem in the region.
Boosting Service Accessibility with the Bhaktapur Facility
The newly operational BYD service center in Bhaktapur is designed to offer world-class maintenance, diagnostics, and repair services specifically tailored for electric vehicles. Equipped with advanced diagnostic tools, modern workshop bays, and dedicated EV infrastructure, the facility aims to drastically reduce turnaround times for routine servicing and periodic inspections.
By setting up a major service hub in Bhaktapur, Cimex Inc. caters directly to the growing community of BYD owners living in the eastern part of the valley and nearby districts. Customers no longer need to navigate heavy city traffic to reach central Kathmandu for routine maintenance or minor repairs. The facility is staffed by certified technicians trained in high-voltage battery systems, software updates, and electric powertrain maintenance, ensuring that every vehicle receives expert care according to global standards.
Expansion Continues with Groundbreaking in Dallu
Demonstrating a proactive approach toward future growth, Cimex Inc. also performed the foundation stone laying ceremony for another state-of-the-art service center in Dallu, Kathmandu. This upcoming facility will further decentralize BYD’s service network, making expert care even more accessible to vehicle owners situated in the western and central corridors of the capital city.
The Dallu center is slated to incorporate modern customer amenities, high-capacity charging bays, and comprehensive spare parts storage. Once construction is complete, the center will ease the pressure on existing service points, allowing BYD to handle a significantly higher volume of daily appointments without compromising on service quality or customer satisfaction.
Catered to Nepal’s Accelerating EV Transition
Nepal has quickly emerged as one of South Asia’s most progressive markets for electric mobility, driven by favorable government policies, environmental awareness, and abundant domestic hydropower resources. BYD has capitalized on this transition, securing a prominent market share with popular models that appeal to both urban commuters and long-distance drivers.
However, sustaining rapid sales growth requires an equally robust after-sales infrastructure. Electric vehicles rely heavily on specialized software management, thermal control systems, and specific mechanical alignments that demand dedicated diagnostic equipment. Through these infrastructure investments, Cimex Inc. reassures customers that buying a BYD vehicle comes with comprehensive, long-term support throughout the vehicle’s lifespan.
Cimex Inc.’s Vision for Premium Customer Care
For Cimex Inc., expanding service infrastructure is not merely about scaling operations; it is about raising the standard of customer care in Nepal’s automotive sector. The company’s vision centers on delivering a premium, worry-free ownership journey from the moment a customer purchases a vehicle to every subsequent service visit.
With the new Bhaktapur service facility now fully active and the Dallu project underway, BYD owners can look forward to greater convenience, reduced waiting times, and localized support. As Cimex Inc. continues to expand its footprint across key highways and urban centers in Nepal, BYD solidifies its leadership position in driving the country toward a cleaner, sustainable automotive future.
